Frequently Asked Questions

We know you’re excited to get cooking. Orders process in 1–2 working days and typically deliver in 3–7 business days via FedEx/UPS/USPS. You will receive a tracking number the moment your package leaves our fulfillment center so you can follow its journey to your doorstep

We offer Free Shipping on all orders within the United States. The price you see is the price you pay—no surprises at checkout.

Currently, we ship exclusively to customers within the United States. We are working on expanding our logistics to serve international chefs in the near future.

As soon as your order ships, we’ll send you a Shipping Confirmation email with a live tracking link. You can also track your order directly on our website at any time on Track My Order page. If you have any trouble, our support team is available at info@steelsensei.com.

We stand behind the craftsmanship of every blade we sell. If you aren’t completely satisfied with your purchase, you have 30 days from the date of delivery to return it for a refund. We want you to feel confident that this is the right tool for your kitchen.

Absolutely. Steel Sensei knives are built to last. We offer a 100-year manufacturer’s warranty that covers any defects in material or workmanship. This tool is an investment, and we are here to protect it.

No. Like all professional-grade high carbon steel instruments, these knives should never be placed in a dishwasher. The high heat, harsh detergents, and rattling will damage the blade edge and handle materials. To keep your knife in pristine condition for a lifetime, simply hand wash with mild soap, wipe dry immediately, and store safely.

Our knives arrive razor-sharp out of the box. High carbon steel holds an edge significantly longer than standard stainless steel, but all knives eventually need maintenance. We recommend honing with a ceramic rod occasionally to maintain the laser-sharp edge.